We strive to keep all our customer’s happy, if for any reason you have a problem please contact us immediately.
Each one of your items will come wrapped in cute packaging and all precautions will be taken to ensure nothing happens during transit.
We try our best to represent our product with excellent pictures and descriptions. Lighting, computer monitors, and yarn dye lots can have an effect on color tones. All pictures are taken with natural light to represent the color most accurately.
If, however, you are unhappy with your order please contact us so we can work something out. We are happy once our customers are happy.
Please make sure to measure your little one’s in order to ensure a perfect fit.
Items will be shipped 3-5 days after order is finished, the current turnaround time is 1 to 2 weeks. All our items are shipped by USPS First Class Mail. If you need a rush on the order please contact us before purchasing, as additional charges may apply.
We ship Internationally by USPS First Class Mail. We have found this to be the cheapest and most affordable but it does not come with tracking or insurance. International customers are responsible for all import taxes, customs duties and/or fees associated with their respective country.
We are not responsible for lost packages.
Arrangements to return/exchange an item must be made within one week of the customer receiving their order.
Refunds minus cost of shipping will be issued upon receipt of the item in new condition.
In the event of a return/exchange the buyer is responsible for all shipping costs and refunds will not include shipping.
If item arrives damaged or the order is incorrect please contact me so we can resolve the situation.